Chief Executive of SunTrust Bank, Muhammed Jubrin, has assured operators in the small and medium scale enterprises sector that his bank will focus on the small businesses by availing financing and thus ensuring that the sector plays its pivotal role in the economy.
In a chat with newsmen yesterday at the official opening of the bank to the public, Jubrin said: “In line with our strategy, we are going to drive SMEs transactions certainly… and part of our strategy is retail banking, we want to create a retail bank of choice and certainly SMEs is the engine room for the growth of any economy and to provide financing services, to support the SMEs will be the only way, we can support the growth of the economy and particularly in line with the vision of the CBN and the current administration”
On the focus and strategy of the bank, the CEO said: “Over 90 per cent of banking transaction are being transacted electronically worldwide. Banking is no longer where you go to… the only financial institution that can stand in the future is no longer those with physical branches but only by banking services that will be driven by technology and therefore most customers of tomorrow will no longer be interested in going to the banking halls… We are a financial technology bank that will bring banking to your home rather than make you come to us…We will be everywhere but we will be nowhere…we will have the minimum branches required to operate as a bank but we will drive financial services through technology…” He assured.
Commenting further on the operations of the bank, the CEO explained that: “We will offer telephone, mobile and Internet banking underpinned by the traditional banking ethics of probity and integrity.”
The bank’s competitive edge will be the strong reliance on technology and the bank will be encouraging customers to access its services from the comfort of their homes and offices and as such the bank will not be engaging in a proliferation of branches.
“Our services will be available to our customers 24 hours daily, seven days a week and from anywhere in the world where there is a good Internet service.
“Even our data centre is outsourced, this way we will not have the overbearing requirement to put on the generator at our locations,” he explained.
By adopting a branchless strategy, SunTrust will save the N100m-N120M required to build a modern branch and the about N2.5m it costs to run the generators at a typical bank branch.
Customers of SunTrust will be encouraged to use any bank ATM because the bank will not be charging them the fee charged by other banks for using ATM machines belonging to other banks.
According to the CEO, “we will not be emphasising physical security as we are making serious investment in cyber security instead.”
SunTrust was licensed on September 15, 2015 as the first new commercial bank license given by the Central Bank in 15 years and its journey as a bank began in 2009. It commenced business on August 1, 2016.
“In the years to come, the developments at SunTrust should have far-reaching influence in the banking sector specifically and our nation generally,” says Jubrin
